Shipping policy

Shipping Policy

Thank you for shopping with AQURA!

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times are:

Canada: 7–15 business days

United States: 7–15 business days

International: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather, holidays, or carrier delays.

30-Day Delivery Guarantee

If your order has not been delivered within 30 days of shipment, you are eligible for a full refund. Simply contact our support team, and we’ll review your order and process your refund if it qualifies.

Shipping Costs

Shipping costs are calculated at checkout. We may offer free shipping on qualifying orders or during promotional events.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.

Incorrect Address

Please ensure your shipping address is correct before placing your order. AQURA is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue and find the best solution.

Contact Us

If you have any questions about your order or shipping, please contact our support team. We’re always happy to help!